Product Warranty Policy

Limited Product Warranty

PFT warrants that the Product, in the course of its normal use, will be free from defects in workmanship and/or materials and for the Warranty Period indicated below. This warranty does not cover any damage to this product that results from accident, abuse, misuse, natural or personal disaster, or any unauthorized disassembly, modification, neglect, alteration, acts of nature, problems with electrical power, usage not in accordance with product instructions, or improper installation or repairs made by anyone other than PFT or PFT-authorized third-party service provider.

The Limited Warranty commences from the purchase date appearing on the original invoice issued by PFT. Proof of Purchase (ie. Copy of the Invoice) may be required for warranty claim on certain product lines.

Limited Product Warranty Terms & Period

Products Warranty Terms & Period PACCOM Compatible Product Lifetime PACCOM Generic Product Lifetime SkyRAM Product 1 year OEM Product 1 year on workmanship PACCOM USB Flash Product 1 year PACCOM Flash Card 5 years PACCOM Card Reader 1 year PACCOM HDD Encloser 1 year

Warranty Claim Procedure

Step 1 : Fill in the RMA (Return Merchandise Authorization) form
Customer has to fill in the RMA (Return Merchandise Authorization) Form.

Step 2 : Email or fax the completed RMA form to PFT
After completing the RMA form, customer has to return the RMA form to PFT either by fax (fax number +852-2422-2511) or by email (rma@pft.com.hk).

Step 3 : PFT acknowledges the receipt of RMA form by giving a RMA number
Upon receipt of the RMA form, PFT will acknowledge the customer by giving a RMA number.

Step 4 : Ship the defective Product to PFT
After receiving the RMA number, customer shall ship the defective Product to PFT. Authorized returns are to be shipped prepaid and insured, and packed properly to prevent damage. Returns must be accompanied with the valid RMA number.

Step 5 : PFT repairs the defective Product
After receiving the returns, PFT will repair or exchange or refund for the defective product whichever PFT considers appropriate.

Step 6 : PFT returns Product to customer
After fixing the returned Product, PFT will ship back the Product to customer.

Service Commitment

Authorized returns will be returned to customers with the following service commitment.

Days for RMA completion* PACCOMR Compatible or Generic Product 14 days SkyRAM Product 14 days OEM Product 30 days

* Days for RMA completion start from receipt of returns at PFT to delivery of returns from PFT. The service commitment applies for lot size less than 10 pieces in a single return.